New
Delh: India's largest online marketplace Fashionothon has partnered with
Truecaller
New Delh: India's largest online marketplace Fashionothon
has partnered with Truecaller, one of the leading communication apps in the
world to enhance consumer experience by integrating Truecaller Priority in the
company's IVR and order confirmation numbers.
Customers with Truecaller app installed on their mobiles
will be able to easily identify and filter IVR or delivery verification calls
when shopping on Fashionothon.
Any calls received by users who have placed an order on Fashionothon,
while be clearly marked as 'Fashionothon Order Team' or 'Fashionothon Delivery
Team', and color coded in purple; thus, assuring the users that the call is
important and from a reliable source, not spam.
We are very pleased to bring the Truecaller Priority feature
to our platform. It will help reduce a key friction point in the delivery
process; ensuring that our customers don't miss out on any important calls from
Fashionothon, and also increase the daily rate of deliveries for us by
increasing the call completion rate," said chief customer experience
officer Fashionothon, Jayant Sood.
Besides boosting customer satisfaction and ensuring that
customers are always in the know about the status of their product, this
feature will also reduce the rate of "no response" calls for Fashionothon.
"We constantly strive to enhance the user experience
through safe and efficient products. With Truecaller Priority, Fashionothon
ensures enhanced efficiency in its user communications while users get to know
that call is critical and for relevant reasons. We are confident that such
seamless experience will add immense value to both sides," said director
strategic partnerships at Truecaller
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